Recommendations: Lee is a great consultant and a really easy and pleasant person to work with. I would highly recommend him to anyone looking for new opportunities / Gary handled the brief expertly & efficiently. Was straight-forward & honest in his dealings, & basically got the job done / I am so thankful to Harry because I am very pleased in my new job at the Rank Group. Without Harry, I would not be where I am today. I am so glad he pursued me to go for this position cause its the best thing that has happened to me / I work with Oliver on my technical vacancies and on each occasion Oliver has been consistently the highest performer delivering quality candidates. This means a good use of my time allocated to resourcing and a great hit rate for him - a win win partnership.  |  
"Gary kept me updated through my job search with Betting Appointments. If you are looking for the next career move, I would definitely recommend Gary. Out of all the recruitment agencies I have dealt with in the past, he works for one of the best and has a great personality with it."
Chetan Tailor - VIP Account Executive

Customer Support Agent - German

Dependant on experience + Relocation Package Offered

My client is seeking friendly, passionate and expert Finnish speaking customer service agents with a desire to help them exceed their customer’s expectations. A customer service agent plays a critical part in the mission to offer customers the best gambling experience.  This vital position requires a multi-tasker committed to great customer service and comfortable under pressure. Agents communicate with customers via live chat, telephone and email, and utilize a variety of software tools to resolve technical problems in a fun, friendly and fast paced environment.

This vacancy is based in the HQ in Malta and offers great opportunities to those who want to kick start their career within a young and dynamic company and work with one of the leading online Casino gaming companies around the world. 


Key Responsibilities:

  • Provide customer service to customers via telephone, Live Chat and e-mails in your native language/s
  • Perform outbound calls according to the company policies and corporate values
  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered.
  • Resolve all sorts of technical problems reported by customers
  • Handle both written and verbal internal communication, which is in English
  • Work in a team, support team members and contribute to a good atmosphere on the job


Key Competencies:

  • Excellent written and verbal communication skills
  • Excellent team player
  • Pleasant personality
  • A minimum of at least 1 years’ experience in a Customer Service environment
  • Can work well under pressure
  • Works under minimum supervision
  • Apart from your native language German, fluency in English is imperative.



We regret that due to current volumes, we are unable to acknowledge every application.  All successful candidates will be contacted as soon as possible.  If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK.Betting Appointments, part of the St George’s Recruitment Group, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.


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